In the first investigation of its kind, federal transportation officials are reviewing whether Asiana Airlines failed to meet legal obligations to help the families of passengers after one of its planes crashed at San Francisco International Airport in July.
Three people died and dozens were injured when Asiana Flight 214 clipped a seawall while landing on 6 July, following a trip from South Korea, where the airline is based. Under US law, Asiana was required to provide a range of services to family members of the 291 passengers, from the prompt posting of a toll-free number to gather and distribute information to providing transportation and lodging so family members could comfort injured loved ones.
Congress created the rules in the late 1990s, following crashes after which airlines were roundly criticized for ignoring family members. However, the government rarely audits the plans to check whether airlines can deliver the assurances they make on paper, and an Associated Press review of documents filed by two dozen foreign airlines found cases in which carriers had not updated their plans.
Asiana's plan was last updated in 2004. After the crash, problems with the airline's response were almost immediately apparent.