Thai Airways climbs to new heights with AI from Juniper Networks.

Thai Airways has deployed wired and wireless network upgrades from Juniper across its headquarters, leveraging purpose-built AIOps capabilities to enable its continued expansion.

Juniper Networks, a leader in secure, AI-Native Networking, announced that Thai Airways has modernized the network infrastructure of its headquarters in Thailand, by deploying Juniper’s AI-Native Networking Platform to deliver the right data, the right real-time response and the right infrastructure for reliable, measurable and secure wired and wireless services. With the upgrades, Thai Airways can now achieve better simplicity, productivity and consistent performance at scale to deliver exceptional end-to-end operator and end-user experiences.

With a vision to implement better processes for improved operations and workflow while also enhancing the customer experience when researching, booking and managing flights online, the airline embarked on a digital transformation. It selected Juniper to overhaul and upgrade its network solutions – becoming the first organization in Thailand to deploy Wi-Fi 6E through the use of Juniper AP45 access points, alongside Juniper EX Series Ethernet switches for its core, distribution and access networks.

The deployment is driven by Mist AI™, which leverages purpose-built AIOps trained on nine years of insights and data science development, to deliver rich insights into user experiences and proactive fault resolutions that can reduce network-related trouble tickets by up to 90%. In unifying the end-to-end management of Thai Airways’ wired and wireless networks, Juniper Mist Wired and Wireless Assurance cloud services were implemented to enable efficient operations of its business-critical systems, requiring minimal human intervention while ensuring every connection is reliable, measurable and secure for every device, user, application and asset.