Thai Airways has deployed wired and wireless network upgrades from Juniper across its headquarters, leveraging purpose-built AIOps capabilities to enable its continued expansion.
With a vision to implement better processes for improved operations and workflow while also enhancing the customer experience when researching, booking and managing flights online, the airline embarked on a digital transformation. It selected Juniper to overhaul and upgrade its network solutions – becoming the first organization in Thailand to deploy Wi-Fi 6E through the use of Juniper AP45 access points, alongside Juniper EX Series Ethernet switches for its core, distribution and access networks.
The deployment is driven by Mist AI™, which leverages purpose-built AIOps trained on nine years of insights and data science development, to deliver rich insights into user experiences and proactive fault resolutions that can reduce network-related trouble tickets by up to 90%. In unifying the end-to-end management of Thai Airways’ wired and wireless networks, Juniper Mist Wired and Wireless Assurance cloud services were implemented to enable efficient operations of its business-critical systems, requiring minimal human intervention while ensuring every connection is reliable, measurable and secure for every device, user, application and asset.
In addition, the Marvis Virtual Network Assistant allows the airline’s IT team to detect and resolve networking issues through a seamless conversational interface, determining the root cause of issues, providing proactive insights and suggesting prescriptive actions. This has resulted in a significant decrease in issues and user complaints since the upgrades, ultimately reducing the overall time required for network operations by Thai Airways, enabling it to focus efforts on delivering stronger value, services and outcomes for its customers.
Thai Airways’ Network: Strategic for Business Growth
As Thailand’s national carrier and a strategically located flight hub and gateway to Asia, Thai Airways is regularly ranked among the world’s top airlines, renowned for its hospitality and services across an extensive global network. To maintain its reputation while meeting surging demand for post-pandemic travel, the airline recognized its corporate network as a key strategic component of its planned business growth.
The new network from Juniper empowers Thai Airways’ IT team to continue delivering exceptional end-to-end operator and user experiences across all its stakeholders – especially as it explores further extending the roll-out of Juniper’s solutions to its hubs at Thailand’s two major international airports, deployments which could potentially surpass the scale of the current deployment at its head office.
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Tana Kantipan, Team Lead, Network and Cybersecurity, Thai Airways said: "Slow, unreliable Wi-Fi was previously hampering productivity and efficiency at our Bangkok head offices, but the upgrades have turned networking complaints into compliments. With the Juniper solution, we are now also able to unify management of our wired and wireless networks through an industry-leading, cloud-native solution purpose-built to leverage AIOps. Enabled by Juniper, we are excited to continually uplift the user experiences of our operators and customers alike, as Thai Airways continues to grow and soar into the skies internationally going forward."
Perry Sui, Area Vice President, ASEAN & Taiwan, Juniper Networks said: "We are honoured to support Thai Airways as it embarks on its digital transformation journey toward growth. With Juniper’s AI-Native Networking Platform, we are confident that Thai Airways will continue delivering the best possible and future-proof networking user experiences across all its internal and external stakeholders. Alongside Thai Airways, we look forward to continuously providing the networking connectivity enabling international travel connectivity, in support of their strong growth trajectory across the ever-evolving aviation landscape."