The airline decided to concentrate on getting its long-haul flights away, as there was not so many of them and it would be harder for passengers to get to their destinations if they were halted. It, therefore, axed almost all European flights. Boston, New York JFK, Hong Kong, Johannesburg and San Francisco flights were also cancelled and problems continued through the afternoon despite early assurances the technical problems had been rectified.
There were also a number of flights delayed at two other London airports, Gatwick and City yet the disruption was greatest at the carrier's home base of London Heathrow where some passengers were stuck on planes after landing and luggage piled up high.
The carrier acknowledged it "let customers down" and would do everything it could to assist them.
"We are extremely sorry that due to the continuing technical issues we are facing we have regrettably had to cancel a significant number of short-haul flights from Heathrow today.Customers due to travel later today should check their flight status on ba.com before coming to the airport as we anticipate further disruption during the day.Our long-haul services at Heathrow and all flights at Gatwick and London City Airport are due to operate as planned, but customers may experience some delays.We are offering customers on cancelled services the option of a refund or to rebook onto another service. We will be contacting customers proactively."
The airline was still working on the issue and denied it had been a victim of an orchestrated cyber-attack or that any customer data had been leaked.
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