“Our top-notch Cargo team emerged as industry innovators during a tumultuous time while serving a crucial role in the global supply chain, as they consistently ensured customers could get their shipments wherever they needed to go.” said Rob Walpole, V.P. - Delta Cargo. “This has been a big year for us, and as we continue to grow, I’m confident that we’ll keep providing the same best-in-class service to all our customers.”
The award was announced at the Air Cargo Conference in New Orleans on Tuesday, Jan. 18. Even as the airline industry experienced challenges in 2021, cargo businesses realized new opportunities to contribute in impactful ways. Whether transporting life-saving pharmaceuticals, organs for transplant or seasonal produce – Delta Cargo guarantees world-class service for every customer and plays a vital role in Delta's future.
The Domestic Airline of the Year distinction is awarded each year to the cargo carrier with high marks in:
Best on-time performance
Customer service
Issue resolution
Lowest damage rate
Best claims handling
Technical support
Service options
Flown as booked
Overall value
“Over the past year, the Delta Cargo team has provided predictable and reliable service to the freight forwarding industry,” said Brandon Fried, Executive Director of The Airforwarders Association. “The Airforwarders Association membership congratulates Delta Cargo on achieving this significant honor, and we remain thankful for Delta’s dedication to our mutual success.”
For the Delta Cargo team, even bigger goals are on the horizon for 2022 and beyond. The division will continue to focus on delivering for their customers, people and financial stakeholders as they innovate in best-in-class technology, operations and more.
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