KLM launches Augmented Reality app for hand baggage check

As of today, it will be very easy for passengers with a telephone camera to see whether their

hand baggage is of the correct size. KLM Royal Dutch Airlines is using Augmented Reality (AR) for this new service.

The KLM’s AR hand baggage check uses a transparent, virtual KLM suitcase, which indicates the permitted dimensions for hand baggage on board. AR technology makes it possible for a virtual image to be placed in reality and to be used interactively. This makes it easy for a passenger to check at home whether their hand baggage is of the correct size. The hand baggage check is available in the KLM App for iOS users.

KLM at the forefront of AR - The KLM App uses Apple’s AR technology. KLM is also one of a group of leading companies that use Apple’s Augmented Reality-technology to provide customer services in the KLM App. KLM will continue to develop and improve the service in the future so that it grows in line with the latest AR technology available.  

"By harnessing the potential of AR, KLM is taking the next step in terms of digital service provision. With the AR hand baggage check, passengers can now see at a glance whether their hand baggage is the correct size. By offering this service, we are placing the needs of our customers first. We also continue to be pioneers of innovation in our passengers’ best interests." said Pieter Groeneveld, Senior Vice President Digital Air France - KLM

This handy new service follows on from other successful KLM AR initiatives, such as the 360-degree display of a Dreamliner aircraft in the KLM App. The KLM Houses App has also gone live with a new AR application. Using iOS11, it is now possible to experience the story of Anthony Fokker’s House 98 through Augmented Reality! Click on the blue aircraft icon and fly along “in reality” with different Fokker model aircraft.