19 July, 2024

Major global computer outage causes travel chaos

An ongoing major computer issue affecting Windows security Crowdstrike systems is continuing to cause global chaos as airlines and airports face cancellations and delays.  

British Airways says that some of its flights will be affected during the day because of the outage which is affecting its operations centre, although it says it is working hard to try and operate as many flights as it can.

Earlier United Airlines, said "A third-party software outage is impacting computer systems worldwide, including at United.  While we work to restore those systems, we are holding all aircraft at their departure airports. Flights already airborne are continuing to their destinations."

Delta Air Lines has also grounded flights. American Airlines grounded flights, but has since started to operate again. 

Singapore Airlines operations and reservations centres are being affected by the outage, however, its flights are continuing as per schedule. 

JetStar Japan has cancelled around twenty flights thus far, with more expected later. 

Japan Airlines has experienced difficulties with online bookings, flight changes and loyalty club administration, but flights are continuing.

Turkish Airlines reports that it was forced to cancel around 80 flights today because of the outage. 

Ryanair confirmed it was being disrupted by the outage: “We’re currently experiencing disruption across the network due to a global third-party IT outage which is out of our control.

We advise all passengers to arrive at the airport at least three hours before their scheduled departure time."  Some flights may be disrupted during the day and it advised “affected passengers will be notified and any passengers travelling across the network on Fri 19 July should check their Ryanair app for the latest updates on their flight.

“We advise passengers to arrive at the airport 3 hours in advance of their flight to avoid any disruptions.

“We regret any inconvenience caused to passengers by this 3rd party IT issue, which is outside of Ryanair’s control and affects all airlines operating across the network.”

Many airports around the world have reported issues,  including, Delhi and Mumbai in India, Christchurch and Auckland in New Zealand. 

Glasgow Airport issued the following statement: "We are largely unaffected by the current global IT issues. At present a small number of airlines have moved to manual check-in and some retailers are only accepting cash payments."

Gatwick Airport confirmed it was being affected by the outage "so passengers may experience some delays while checking in and passing through security. 

Passengers should still arrive for their normal check-in time. We apologise for any inconvenience and are working to resolve the issue as quickly as possible."

London Stansted confirmed that some of its airlines were being affected by the outage, which means some processes like check-in and boarding are being carried out manually and are taking longer than usual for those airlines. "The majority of flights operating from the airport are unaffected but the terminal is slightly busier than usual as a result of the situation. 

As always, passengers are advised to check the status of their flights with their airline before they leave for the airport and should follow their airlines' advice about the best time to arrive at the airport. We also advise checking up-to-date travel advice as some train services have also been affected by the issues.

Some of our retailers have also been affected meaning they have been unable to process card payments. We thank all our passengers for their patience and understanding. "

London Heathrow stated "Microsoft is currently experiencing a global outage which is impacting select systems at Heathrow. Flights are operational and we are implementing contingency plans to minimise any impact on journeys. Please check with your airline for the latest flight information."

Luton Airport issued this statement: "The airport remains fully operational though some airline and retail partner systems continue to be impacted by the global IT issue. 

Our advice to passengers is to check with their airlines for flight updates and for guidance on the best time to arrive at the airport.

Passengers travelling to the airport by rail are also advised to check the latest travel advice from rail companies as some services may be affected."

Amsterdam's Schiphol Airport was very crowded this morning, it said:  "The outage has an impact on flights flying from and to Schiphol. it is not yet clear how many flights are affected."

Birmingham Airport said "The majority of flights are operating as normal out of Birmingham Airport, customers should follow the advice from your airline and we will continue to update passengers throughout the day. For those that have checked in online previously are unaffected. This is clearly a rapidly evolving situation. Customers should follow the advice from airlines and we will continue to update passengers throughout the day."

Edinburgh said: "The airport is currently being impacted by a global IT system outage.  Wait times are longer than usual and passengers should not to come to the airport without first checking the status of their flight with their airline.

Anyone whose fight has been cancelled should leave the airport and contact their airline directly for more information.  This outage is impacting many other businesses, including airports.  Our teams are working hard to manage this situation as best they can, and passengers are thanked for their patience and understanding."

Flights at Berlin-Brandenburg Airport were grounded for several hours this morning due to the outage which caused check-in systems to stop. There were some flights cancelled, yet flights began to operate again just after 10am.  

Not a cyberattack


CrowdStrike issued the following statement:  "CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts. 

Mac and Linux hosts are not impacted. 

This is not a security incident or cyberattack. 

The issue has been identified, isolated and a fix has been deployed. We refer customers to the support portal for the latest updates and will continue to provide complete and continuous updates on our website. 

We further recommend organizations ensure they’re communicating with CrowdStrike representatives through official channels. 

Our team is fully mobilized to ensure the security and stability of CrowdStrike customers."

CrowdStrike share price fell rapidly by over 20% during the outage, with more than a fifth of the company's value wiped out even before the New York Stock Exchange opens.  


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